COVID-19 trip information

Urednik Uncategorized

In order to ensure your safety as well as the safety of our employees, we follow the instructions of the Croatian Institute of Public Health on a daily basis and act in accordance with their instructions.

Find below all the information that will be important for your trip. Your safety is our number one priority and we look forward to your arrival.

Plitvice Lakes National

Your trip

For foreign tourists who are citizens of EU countries, there is no mandatory self-isolation. Upon entering the Republic of Croatia, they will receive an information leaflet with general and special recommendations and instructions of the Croatian Institute of Public Health. It is enough that foreign tourists, when entering the Republic of Croatia, have a reservation of accommodation in a hotel or campsite. The document confirming the reservation of accommodation in Croatia must contain: the location/address of the hotel or campsite where the guest will stay, a contact phone number, and the length of stay, i.e. the date when the guest plans to leave the Republic of Croatia. An application will soon be published that will enable faster border traffic in a way that tourists can enter the required data in advance.

  • confirmation of accommodation reservation of all accommodation service providers / all types of accommodation
  • lease agreement in the camp
  • a contract for a permanent berth in the port of nautical tourism
  • confirmation of reservation for berth in the port of nautical tourism
  • travel agency vouchers, etc.

Civil Protection Headquarters of the Republic of Croatia on 28th May 2020 passed a Decision amending the Decision on the temporary ban on crossing the border crossings of the Republic of Croatia. This Decision designates the Member States of the European Union (Czech Republic, Hungary, Republic of Austria, Republic of Estonia, Republic of Latvia, Republic of Lithuania, Republic of Poland, Republic of Slovenia, Federal Republic of Germany and Slovak Republic) whose citizens will not have to to prove the reason for their entry  into the Republic of Croatia, but will be able to enter under the same conditions as before the outbreak of COVID-19, but still with epidemiological control, and with the obligation to comply with general and special recommendations Institute of Public Health.

When citizens of these Member States enter the Republic of Croatia, their entry will be recorded with the collection of additional data (destination, mobile phone number and e-mail address), due to the possible need to contact for epidemiological reasons.

In order to make it easier for you to enter and stay in Croatia, the Ministry of the Interior has created an app through which you can fill in the application form before entering Croatia in order to shorten the waiting times at border crossings. The app can be found at the following link:

More information:

Hotels and campsites openings

In line with the positive development of the epidemiological situation in our destinations, our Campsites Korana is opened from 11th of May, and Hotel Jezero will be open on 1st of June. We plan to open other hotels in July. You can view all our accommodation facilities at the following link:

Cleaning procedures in Plitvice Lakes Hotels – hotel Jezero

Accommodation units

All our accommodation units are cleaned by our new cleaning standard by which we further improve our current high standard of hygiene. In this process, we disinfect key points in accommodation units and we mark them with special label. This label is a certification that room is disinfected and that no one has enter it after the process of disinfection.

Key points that are disinfected in accommodation units:

  • Switches
  • Telephones and remote controls
  • Handles (doors, cabinets, drawers, nightsdands)
  • Bed linen
  • Bathroom surfaces
  • Bathroom amenities
  • Closets
  • Surfaces (tables, nightstands)
  • Balcony (table and sitting set)

Reception area

We have implemented high hygiene and safety standards in the reception areas, in line with the recommendations of Croatian Institute of Public Health. Special cleaning protocol will include regular disinfection per day of public areas, lobby lounge furniture, reception desk, door knobs, lifts etc.


  • Breakfast: room service or buffet (protected, with service)
  • Group dinner: set menu
  • Restaurant capacity: 150 pax in main restaurant; 80 pax in a la carte restaurant
  • Face masks will be offered free of charge to guests
  • Payment of extras, city tax upon departure will be handled as usual
  • Porterage service will be provided as usual
  • Finnish sauna: max. 2 pax
  • Whirlpool: max. 3 pax

Lake tour

All important information related to visiting the lakes can be found at the following link:

Contact us

For all additional questions you have about making a decision about your trip and booking accommodation, you can contact us by e-mail or by phone 00385 53 751 732.

We are looking forward to your arrival!