During 2024, visitors to Plitvice Lakes National Park, as well as to selected catering facilities within the park, were invited to take part in surveys assessing their satisfaction with their visit and the services provided. The feedback received provided the Welcoming, Guided Tours, Information, Tourist Transportation and Internal Transportation Department, along with the Hotel and Catering Branch, with valuable insight into guests’ needs and expectations. At the end of 2025, we present an overview of the improvements implemented throughout the year, resulting from long-term planning and identified opportunities for development based on visitor feedback.
Faster and easier ticket purchase
In March 2025, ticket vending machines were installed at Entrances 1 and 2 of the national park. These devices enable faster and easier on-site purchase of admission tickets for the same day or the following day, while relieving ticket offices and reducing queues at the entrances. The initiative has been very positively received. In the future, we also plan to enable the collection of group tickets, allowing digitalisation to deliver faster service, greater flexibility and more efficient management of large visitor numbers.
Flexible Visit Planning for an Additional Web Shop Fee
Given the number of enquiries from visitors wishing to change or cancel their visit date at short notice, from July 2025 park visitors have been offered the option to purchase tickets with the flexibility to change or cancel the selected date for an additional fee of €5.00. This provides visitors with greater peace of mind should their travel circumstances change.
Introduction of Specialised Cameras for Counting Park Exits
For several years, various system upgrades and measures have been implemented to reduce the pressure of high visitor numbers on the park’s lake area. As this is an ongoing process, new opportunities for improvement continue to emerge over time. New specialised cameras, fully compliant with GDPR requirements, will be used to count visitor exits from the park. This will allow for more accurate monitoring of visitor numbers within the system, timely opening and closing of additional time slots, an improved visitor experience, and a partial reduction in pressure on nature and the environment.
A Visit Adapted for People with Hearing Impairments
The project “Nature for All in Sign Language”, which Plitvice Lakes National Park joined in 2024, was implemented during 2025 with the aim of improving access to information for deaf and hard-of-hearing visitors. QR codes and video materials in Croatian and international sign language have been placed throughout the park in the form of stickers and integrated into the park’s mobile application.
Improved Mobile Park Application
During 2025, the existing Plitvice Lakes National Park mobile application was upgraded, enabling visitors to purchase park tickets directly. The content has been expanded, and the application now allows users to stay informed about all important notifications.
Fast Mobile Phone Charging Stations
As the need to recharge mobile phones has become increasingly common, Plitvice Lakes National Park has responded by installing fast charging stations for mobile phones. These 35 W charging stations were installed at the end of 2025 at two locations: the information office at Entrance 1 and the auxiliary Entrance 2 – Flora. Each station offers 16 secure compartments with easy access via a personal code, and the service is free of charge for all visitors.
A New Generation of Electric Boats Is Coming
In response to visitor suggestions to increase the number of boats and reduce waiting times at boat piers within the park, all necessary documentation to expand fleet capacity was secured during 2025. Three modern electric-powered boats, equipped with solar panels on their roofs, are currently under construction, with the aim of maximising the use of clean energy and reducing environmental impact.
Installation of Air Conditioning Units at Hotel Jezero
In 2025, modern air conditioning units were installed in the rooms of Hotel Jezero, the largest hotel within Plitvice Lakes National Park, to ensure a more comfortable stay for guests. Although the hotel is located in the greenery of the national park and only a five-minute walk from Lake Kozjak, the largest Plitvice lake, the need for air conditioning has increased over time due to summer heat and year-round temperature fluctuations. We believe that many guests of Hotel Jezero will welcome this improvement during their next stay.
Culinary Training at the Kul In Culinary Institute
In March 2025, chefs from various catering facilities within Plitvice Lakes National Park attended culinary training at the Kul In Culinary Institute. As the oldest private culinary school in the region, the institute has received numerous awards and cooperates with more than 60 restaurants and hotels from over 50 countries. Participants had the opportunity to refine their culinary techniques in the preparation of à la carte dishes and to exchange experience with leading professionals in the field. This training directly contributes to higher-quality dishes and greater guest satisfaction with the park’s gastronomic offer.
Visitor surveys continued throughout 2025, providing ongoing insight and reminding us that improvement is always possible. As we continue to monitor feedback from our visitors, we look forward to new results and hope that the improvements implemented will contribute to an even more enjoyable visitor experience in the coming year.
