In 2025, visitors to the Plitvice Lakes National Park, as in previous year, had the opportunity to complete a survey by scanning QR codes placed on information boards, fences at boat docks, at information offices and in certain restaurants or bistros. The results of sustainability measures such as consumption of drinking water and energy, waste disposal and/or separation, use of biodegradable packaging, protection of nature and animals, presence of local products, health and safety of people and familiarization with local traditions (dance, song and customs) were processed and compared with 2024. The survey is available in Croatian, English, Italian, French and German, and the total reach of partially or fully completed surveys was 519 respondents.
Of the total number of respondents, the share of men is 54.7%, and the share of women is 45.3%. Considering the age structure of the respondents, the largest share of visitors is under 25 years old (21.3%), followed by 25-34 years old (19.7%) and between 35-44 years old (19.0%), while the smallest share of participants is over 65 years old.
Satisfaction with sustainability measures related to the protection of nature and animals was expressed by the participants in the highest percentage as extremely satisfied (42.5%), with an increase compared to 2024 (39.5%). At the same time, the share of respondents who were completely dissatisfied decreased, from 6.9% to 4.8%. This is certainly confirmation of the good direction of preserving the natural values of the national park, which is also recognized by visitors.
In the survey results, no significant differences were observed between 2024 and 2025 in the shares of extremely satisfied visitors with the sustainability measures of drinking water and energy consumption, the presence of local products, and human health and safety, and all three measures are characterized by a decrease in the share of completely dissatisfied visitors.
A slight increase in the share of extremely satisfied visitors with measures for waste disposal and/or separation, and a decrease in the share of completely dissatisfied visitors, was observed for 2025 compared to 2024.
A slight decrease in the share of respondents who are extremely satisfied with the sustainability measure of using biodegradable packaging was observed for 2025 compared to 2024, however, the share of those who are satisfied and neutral increased. Visitors recognized this measure of sustainability and the share of respondents who are completely dissatisfied decreased in 2025.
Last year, visitors recognized and expressed their satisfaction with getting to know local traditions (dance, song, customs) as exceptional, and the share increased from 15.5% to 17.2%.
Surveys are still active in our visitor system and we certainly encourage our visitors to complete them because these satisfaction analyses help improve and work on increasing the quality of visiting our most beautiful national park.